AI Support Engineer

Need a hand? Just ask.

Online · trained on your environment · ~3 second response · free for clients

AI Support Engineer

Your free L1 IT engineer. Trained on every Rainier IT runbook, your tickets, your devices, and your billing — and able to open tickets on your behalf when something needs human hands.

Conversation

5 free questions left Online

Percival · L1 Engineer

Hi! I'm Percival, your AI L1 engineer. I can answer questions about your tickets, devices, billing, and our service. I can also open a ticket for you and escalate to a human when something needs hands-on work. What's going on?

What I can help with

Tickets

Open new tickets, check status, escalate, view history.

Devices

Status, last seen, patch level, who's logged in.

Billing

Invoice status, payment methods, upcoming charges, history.

Security

MFA setup, password resets, suspicious login lookups.

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